![]() ![]() ![]() Right-click on FRST icon and select Run as Administrator to start the tool, and reply YES to allow it to proceed and run. Only one of them will run on your system, that will be the right version. If you are not sure which version applies to your system download both of them and try to run them. Please wait and look toward the top or bottom of your browser for the option to Run or Save.Ĭlick Save to save the file version compatible with your system. "Download link for 64-Bit Version Windows" "Download link for 32-Bit version Windows" Please follow the steps below to run FRST.ġ: Please download FRST from the link below and save it to your desktop: It is a well-known & widely used & safe.įRST will help provide me with a list of installed programs and other information about your computer that will help me see if there are any other problems that are not being detected. If you will run the FRST diagnostic report, I will review it. Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, "Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.4.0.623.exe to run the report NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. We need to get information from this machine in order to have the proper detail to help you forward. I will be helping and guiding you, going forward on this case. Endpoint Detection & Response for Servers ![]()
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